常见问题

Cash Drawer FAQs

什么是钱箱?

钱箱是一个在收款结算时用来暂时存放现金的装置。APG的钱箱由坚固耐用的钢板及钢制滑轨制成,包括四功能锁。


我该如何使用我的钱箱?
当一个钱箱被妥善连接到一个主机(例如一个电脑或可以支持钱箱的票据打印机)时,钱箱即可被开启或关闭。钱箱还可能具有向主机反馈当前状态的功能,比如告诉主机,现在钱箱是打开的还是关闭的。

通常钱箱内会有一个钱匣。钱匣会被分隔成若干不同的区域,用来存放不同面额的纸钞和硬币以及其他票据。您的钱箱可以被置放在您的柜台上并被用作其他POS设备(比如显示器、票据打印机、键盘)的基座。当然,您的钱箱也可以利用APG的台面下钱箱安装套件安装在柜台下方,从而在柜台上腾出空间以作它用。


How can I learn more about cashdrawers?
我该如何使用钱箱上的票据槽口和票据存储空间?

有众多的APG钱箱在面板上包括了票据槽口,并在钱箱内的钱匣下留置了专门存放各类票据的空间。在需要时,还可在管理软件中包括限制钱箱开启的功能,比如遇到无现金结算的情况。

我应该如何使用和管理我的钱箱钥匙?

为了用户的方便每个钱箱通常会跟两把钥匙串在一个钥匙环。要是通常是提供给店长掌握以强化现金管理的安全性。APG建议在钱箱正常使用时将钥匙取下由店长管理。把钥匙留在钱箱上则可能导致钥匙被折断在锁里面。

为了安全,我们不在我们的网页上销售钥匙和锁。如有特殊需要,请参照我们的钥匙和锁网页了解更多详情以及联系办法。

四功能锁是哪四个功能?我该如何使用这四个功能?
  • 关闭锁上 – 这时钱箱将不能通过主机的电信号开启。当需要短暂离开钱箱时可以使用这个功能。
  • 在线(可被主机控制)- 这是钥匙的常规运行位置,此时钱箱可被主机控制开或者关。
  • 手动开启 – 此状态可以让店员手动控制钱箱的开或者关。
  • 开启并锁住 – 此状态保证钱箱是保持敞开的,可以清楚看见里面是空的。本状态常用于商店关门后使用,此时钱箱内的物品均已被移除。万一有人非法侵入商店,看到钱箱是空的就不会去刻意破坏钱箱了。
我该如何确定订购那一款钱匣以适用于我的钱箱?
购买钱匣时请参考:钱匣零件号参考
如果我买错了钱箱的型号我该怎么办?

您必须跟您的钱箱卖家直接联系商洽更换或者购买相应的改装套件。对于瓦萨瑞欧系列或翻盖式钱箱多数是免费的。

Drivers

我的钱箱该用哪种驱动程序?

APG不负责向客户提供打印机驱动钱箱的驱动程序。请参考打印机厂家提供的钱箱驱动程序。APG网站向您提供各种用于直接连接PC和钱箱的OPOS驱动程序以及相应的示范工具。欲了解最新的细节与示范工具,请参考 软件驱动程序部分

我需要用哪种驱动程序?

我们的DLL库是特别为软件开发商开发或升级POS软件应用程序而准备的。大多数的POS软件应用程序都已经将必要的驱动程序嵌入他们的应用程序中。欲了解更多驱动程序详情,请与您的POS软件开发商直接联系。

什么是OPOS驱动程序?我该如何使用OPOS驱动程序?

对于与OPOS兼容的应用程序,在系统安装时,用户需要为自己的钱箱设置指定一个设备名称。详情请参考OPOS相关文档。

哪些钱箱是OPOS/UPOS兼容的钱箱?

APG的OPOS应用开发商套件支持以下诸型号:

许许多多的其他传统PC直接连接接口也可以为这些OPOS驱动程序所支持。如果您还需要进一步的协助,请与APG的技术支持部联系。

针对打印机驱动的OPOS驱动程序通常可以直接从打印机制造商处获取。

APG是否为我的钱箱提供JPOS驱动程序?

使得APG为许多与IBM Java 以及Sun Java兼容的PC直接连接的接口提供驱动程序。您可以在我们的驱动程序网页直接下载这些驱动程序。

我可否得到驱动我的钱箱的Visual Basic 程序样本?

请与APG技术支持部联系以获取协助。

我应该将钱箱驱动程序置于我的软件的哪一部分?

请参考您的软件附带的文档说明。通常而言,钱箱驱动程序常常被置于您的软件的系统配置,应用软件,或者软件安装包以下的部分。

I have a Mac. What driver do I need?

Because your POS application recommends APG cash drawers, their developers have embedded the cash drawer drivers into their software.

The CD provided accompanies all cash drawers and is windows based.

We do have SDKs available for MAC developers. Please email support@apgcd.com for access.

Electrical

我的钱箱不能被主机控制,怎么办

先确认连线是否正确,连接是否妥当。

对于使用MultiPRO接口的型号参见我们 联接指南

检查钱箱是否被锁住,确认您的锁是否在垂直方位或者在十二点钟或六点钟位置

检查确认四只橡胶底脚是否妥善地装到了您的钱箱的底部。

将您的钱箱置于柜台台面的边缘试试看。

试着移除钱箱内抽屉,并查看是否有异物卡住,然后再将内抽装回去。

最后一步是准备好您的钱箱的型号以及系列号在 跟我们直接联系

我似乎听到了钱箱内有声响,但是钱箱并没有打开

检查钱箱是否被锁住,确认您的锁是否在垂直方位或者在十二点钟或六点钟位置。

试着移除钱箱内抽屉,并查看是否有异物卡住,然后再将内抽装回去。

检查内抽屉是否妥善地插在了滑轨上,查看是否有异物卡住,如有异物,则移除异物再将内抽屉装回,查看弹出弹簧是否妥善装好了。

最后一步是准备好您的钱箱的型号以及系列号在 跟我们直接联系

我升级了我的PC,结果钱箱打不开了。

对于打印机驱动的钱箱(320接口),您也许需要重新用打印机驱动程序启动钱箱。前提是您的打印机要能正常运行操作。

对于USB或者APG 554接口钱箱,您也许需要升级到554A接口钱箱。有时您的主机CPU时钟频率升级后,钱箱的USB控制板需要升级才能保证主机和钱箱的妥善通讯。

For the Serial APG 484A, 212A if you are using a USB to serial converter you will need to install the power supply. Check for the green LED light inside the case beyond the inner drawer. Consult the User’s guide.

Have your APG part and serial number ready and give us a call.

我该如何测试我的钱箱?

对于320接口,当钱箱被打印机驱动程序启用后使用打印机驱动程序的测试功能测试钱箱。对于使用UBS接口的钱箱,请使用随机附带的光盘上的执行文件进行测试。

For Serial interfaces (484A, 212A), use the Echo command from the DOS prompt. Instructions are located in the user’s guide.

我需要哪种连线或电缆?

用于MutliPRO接口的钱箱电缆取决于所要连接的打印机或者终端。请先确认型号再参考我们的 联接指南

Please also refer to this page: connecting a cash drawer to a printer.

How can I test to make sure my Model 212A cash drawer is working independently of my POS software?

To open your drawer using DOS, BASIC, or Visual Basic, follow the instructions on page 2 of your “Model 212A Smart SerialPRO® Interface User’s Guide”.

You should have received a copy of the User’s Guide with your cash drawer or download:
Smart SerialPRO® Programmable Serial User’s Guide

How can I configure my Model 212A cash drawer to report the opened/closed status?

The cash drawer can be configured to report drawer status on Clear To Send (CTS) or Ring Indicator (RI).

See the “Model 212A Smart SerialPRO® Interface User’s Guide” page 3, Figure 4.

You should have received a copy of the User’s Guide with your cash drawer or download:
Smart SerialPRO® Programmable Serial User’s Guide

How do I connect the DB-25 female connector on my 212A cable to the DB-9 male serial port connector on my computer?

APG provides a port adapter with the cash drawer that changes cable from a 25-pin to a 9-pin connector.

For pinout information on that adapter, download:
Smart SerialPRO® Programmable Serial User’s Guide

Can I share the port driving my PC-connect cash drawer with other serial devices?

484A Serial Interface – No.

The 484 interface is intended to be the only device on the serial, RS-232 communication port.

212A Serial Interface – Yes. A Y-cable is included with the drawer. Configure the drawer to open on a specific ASCII character. Connect the second device into the AUX device connector on the cash drawer cable and allow device to control all hardware handshake functions by removing all jumpers on jumper header J1. Set the 2nd drawer to open on a different character. See the User’s Guide for more information.

182 Parallel Interface – Yes. A Y-cable is included with the drawer. Set cash drawer DIP switches to shared port mode: DIP switch bank A switch #1 to OFF position. Connect the second device into the AUX device connector on the cash drawer cable. Set the 2nd drawer to open on a different character. See the User’s Guide for more information.

Does the 182 parallel cash drawer provide open/closed status to the PC?

No.

My 182 parallel interface cash drawer shares a port with a laser printer. Why does the cash drawer fail to open consistently?

In some instances, the printer driver for laser printers can interfere with the data communication directed to the parallel port by a software application to open the cash drawer. In those situations, it may be best to separate the printer from the cash drawer and operate each on their own parallel port.

How can I make one cash drawer work with multiple PCs/host devices?

While on the surface this may seem to be an attractive option, there are inherent cash management concerns when several cashiers share a cash drawer.

Serial or Parallel Interface Cash Drawer. With multiple PCs connected on a network in a Windows environment, configure the drawer as a Generic/Text Only printer on the PC supporting the drawer. “Print” the opening commands from the other PCs to the cash drawer. Connect the drawer to an IP node (e.g. HP Jet Direct External Print Server) and connect the IP node device to the Ethernet network.

如何将两台打印机驱动钱箱连到我的POS打印机上?

许多POS打印机都具有驱动两台钱箱的能力。APG专门提供电缆套件以满足此类需要。欲了解更多详情,请直接与我们的销售或者技术支持部联系。在多数情况下,尽管一台POS打印机可以驱动两台钱箱,不过同时仅能感知一台钱箱的开关状态。参阅您的打印机说明或与APG技术支持团队联系以了解更多详情。

我的钱箱的开启代码是什么?

POS应用软件必须产生一系列ASCII代码以开启一个钱箱。不同的钱箱设置要求不同的开启代码。

a) 打印机驱动

特定钱箱的开启驱动代码是针对特定打印机的。请参考您的打印机厂家的说明书以了解开启代码。以下为一些测试代码范例:

用于与ESC/POS®兼容的打印机,用Visual Basic 写成的开启代码范例

The first step in enabling RS-232 serial communication in Visual Basic is to install the Microsoft COM ActiveX control into the Components Toolbar then add MSCOMM to the form.

代码样本:

MSComm1.CommPort = 1 ‘ Define COM1 as port to be opened
MSComm1.PortOpen = True ‘ Open the serial port
MSComm1.Settings = “9600,n, 8,1″ ‘ Define the communication parameters per printer specifications
MSComm1.Output = CHR$(27) & CHR$(112) & CHR$(48) & CHR$(40) & CHR$(40)

Sample Opening Code for Star Micronics printer in Visual Basic
Printer I/F – Transmits cash drawer opening sequence to Star Micronics standard code:

MSComm1.CommPort = 1 ‘ Define COM1 as port to be opened
MSComm1.PortOpen = True ‘ Open the serial port
MSComm1.Settings = “9600,n, 8,1″ ‘ Define the communication parameters per printer specifications
MSComm1.Output = CHR$(7)

b) Serial/Parallel driven (484A/212/182)
The opening code sequence must match the DIP switch settings on the bottom of the drawer. The cash drawer manual includes instructions on how to interpret and set the DIP switches.

For a copy of the 484 Manual, download:
SerialPRO® II Dedicated Serial User’s Guide

For a copy of the 212 manual, download:
Smart SerialPRO® Programmable Serial User’s Guide

For a copy of the 182 manual, download:
ParallelPRO™ Programmable Parallel User’s Guide

Here are examples using factory default switch settings for the interfaces listed above:

212A or 484A Serial Interface

MSComm1.CommPort = 1 ‘ Define COM1 as port to be opened
MSComm1.PortOpen = True ‘ Open the serial port
MSComm1.Settings = “9600,n,8,1″ ‘ Define the communication parameters per printer specifications
MSComm1.DTREnable = True ‘ Turn DTR high ‘ Recommend that DTR remain high during entire session
MSComm1.RTSEnable = True ‘ Turn RTS high ‘ Recommend that DTR remain high during entire session
If (MSComm1.DCDHolding = True and MSComm1.DSRHolding = True) Then . . . ‘ Cash
drawer is attached and detected by host.

MSComm1.Output = chr$(91);chr$(91) ‘ Transmits ASCII character dec 91 to open cash drawer

If MSComm1.CTSHolding = True Then ‘ Cash drawer is closed if CTS drawer status reporting is enabled

If MSComm1.CTSHolding = False Then ‘ Cash drawer is open if CTS drawer status reporting is enabled

182 Parallel Interface – Transmits cash drawer opening sequence to 182 interface set to default switch settings:

Open “LPT1:” For Output As #1
Print #1, Chr$(91); Chr$(91)
Close #1

What is the pinout of my cash drawer cable?

182 Parallel Interface Cable available in APG Kit No. PK-182-1
Note: the AUX Device connector included on the cash drawer cable to serve as a pin-to-pin extension of the parallel port to provide support of a second parallel device on the same port as the drawer.

参见:

文件编号. M-23G-002.PDF

212A Serial Interface Cable available in APG Kit No. PK-212-1

Note: the AUX Device connector included on the cash drawer cable to serve as a pin-to-pin extension of the serial port to provide support of a second parallel device on the same port as the drawer.

参见:
文件编号. M-23G-002.PDF

320型接口电缆说明参见以下APG套件
连接指南(M-43-031) (36k)

电缆脚码定义 (M-43-015) (19k)

Mechanical

我把钥匙锁到钱箱里了。

请致电或发邮件至APG。

我能给钱箱换锁吗?

当然可以。不过有些型号要比其他一些型号的钱箱容易一些。做法请参看视频

请查看我们的锁与钥匙网页以确认您的锁的零件号

请联系您的POS卖家以购买您所需要的锁。

Can I buy a lock or a key?

Once you have your key or lock part number, visit our locks and keys page.

You can purchase keys and locks online through our online shopping or contact a POS reseller.

You can also Google the key or lockset part number to find a reseller.

 

我怎样才能找出我所需要的钥匙?

在钱箱面板的锁上可以看到钥匙的代码。欲知更多详情 请查看我们的锁和钥匙网页

我的钱箱关不上了。

请先检查锁是否被置于垂直或十二点钟或者六点钟的位置。

您的钱箱也许不能被锁上了。试试看移除钱箱的内抽并查看是否内有异物。查看钱箱闭锁机构是否出于开启状态。查看闭锁机构弹簧是否脱落了。

Vasario Latch OpenVasario Latch Open Vasario Latch ClosedVasario Latch Closed
Series 100 Latch OpenSeries 100 Latch Open Series 100 Latch ClosedSeries 100 Latch Closed
Series 4000 Latch OpenSeries 4000 Latch Open Series 4000 Latch ClosedSeries 4000 Latch Closed

 

查看内抽是否可以被附着到闭锁机构上。

我的钱箱只有在我锁上它时才能保持关闭。

请先检查锁是否被置于垂直或十二点钟或者六点钟的位置。

您的钱箱也许不能被锁上了。试试看移除钱箱的内抽并查看是否内有异物。查看钱箱闭锁机构是否出于开启状态。查看闭锁机构弹簧是否脱落了。

查看内抽是否可以被附着到闭锁机构上。

锁的修理或更换。

S100, S4000, 系列钱箱更换锁的说明请参见M-23G-005.PDF.

查看我们的锁与钥匙网页

View the lock replacement video for assistance.

View the Classic cash drawer lock replacement instructions: M-8ASSY.PDF

View the Vasario cash drawer lock replacement instructions: V-23G-LOCK.PDF

滑轨的维护与更换

对于S100、S4000、S6000以及古典式钱箱系列的滑轨的维护请参见:M-23G-003.PDF

Till Cover Application

How do I decide which locking till cover fits my till?
Cash Drawer Till and Till Cover application guide: M-23G-004.PDF

Repairs

退货规定是什么?

APG钱箱对我们的产品质量负全责并且不断改进我们的工作,努力使客户的购物体验尽可能的愉悦简单。如果您对您买到的产品不是完全的满意,我们将很高兴帮您退货,不过退货不含运费。

APG钱箱接受退货需满足以下条件,所退产品必须是:

  • 买自APG钱箱的网上商店
  • 与收到货品时情况一致
  • 在收到产品30天内将产品退回到生产厂
  • 退货被我们的工厂收到后,在30到60天内,您将收到与原付款方式一致的退款。

退货说明:请使用订货时向您提供的预先打印的货物标签,将标签贴在包装箱外面,运至我们位于明尼苏达州明尼阿波利斯市的工厂,退货收到后的30到60天内,退款将被发出,注意运费不退。

如果您对收到的产品不是完全满意,请发邮件至ebizreturns@apgcd.com, 我们将很高兴为您安排退货,不过运费不退。

如产品需要修理维护,我有何选项?

我们向客户提供保修和不保修的退货许可。请与我们联系取得为您特定的退货许可号码再将需要修理的产品运至我们的工厂以得到妥善修理。如果您得到的产品仍在保修期内,我们将负责修理所需的零件、材料及人工费用,并将修复的产品运回给你。如果您的产品已经不在保修期以内了,请与我们联系以得到修理的估价。

如果您的钱箱产品仍在保修期内并且能自行修理,我们将给您运去所需的零件。

如果您的产品已经不在保修期以内了,您可以于您的POS卖家联系在网上购买所需要的零件。

我该如何取得退货许可(RMA)?

请与我们联系。为取得退货许可将需要您的产品型号、产品系列号以及您的地址。

请您详尽描述您的产品的问题。我们将会向您提供一个独特的退货许可号码。这个号码将在工厂修理期间直到产品回到您的手中一直跟随着您的产品。

你将维护你的产品吗?

我们全心全意地致力于满足并超越我们客户的要求。APG永远致力于支持我们的客户和我们的产品。如果您的钱箱产品需要任何维护服务、改进或升级,APG在深圳有专设的客服技师随时为您提供服务。

APG更相信产品翻新而不是仅仅是修理。需要保质期内得到退货许可号码的产品都将被升级至同型产品最新的版本。APG拥有的卓越的客户支持团队能帮您满足您的需要。请致电1+763-571-5000(China number)或发邮件与我们的技术支持团队或者销售团队联系。

技术支持团队:
apgsupport@apgcd.com(Add a China based email address)

销售团队:
apgsales@apgcd.com(Add a China based email address)

欲了解更多保修详情,请参见我们的有限保修条款

,

BluePRO™ Device for Cash Drawers

What is included with a APG BluePRO™ device?

A BluePRO™ device adapter, user’s guide, PIN (pairing identification number), power supply and a cable connecting the BluePRO™ device to an APG printer driven cash drawer (320 interface).

Is the BluePRO™ device connection secure?

Device operation relies on several layers of security:

1) Close Proximity. A host tablet will be unsuccessful establishing a pairing with the BluePRO™ device if it is not sufficiently close. In general, the host tablet must be with 2-3 meters before discovery and pairing actions can be initiated and completed. The BluePRO™ device has been specifically designed to work well inside the 32feet (10m) range commonly attributed to local Bluetooth-enabled peripherals.

2) Unique Pairing. Each BluePRO™ device has a unique pairing pin. To pair with the device, the tablet operator must have access to that particular device’s pairing pin. Without it, the BluePRO™ device may not be paired to the host tablet.

3) Bluetooth Socket Connection. A cash drawer is an application-dependent device. Once paired, an app running on the host tablet must be ‘cash drawer aware’. The app must establish a Bluetooth socket connection to the previously-paired BluePRO™ device. To complete this step, the app must possess this capability.

4) Drawer Open Command: The app must transmit the cash drawer opening command to the connected- BluePRO™ device.

5) Preserved Connection: While a software connection exists, it is preserved by the BluePRO™ device. No other host tablet may be introduced to interfere with the established connection.

Can I use the BluePRO™ device with my existing POS software?

Your POS software must be compatible with the APG BluePRO™ device. Before you purchase the device, make sure it’s compatible with your existing POS software. Always contact your POS software vendor about their hardware requirements and recommendations.

Can I use the BluePRO™ device with my existing cash drawer?

Other printer driven cash drawers that are designed to work with Epson printers may be compatible. We suggest purchasing an APG printer driven cash drawer (320 Interface) for proven compatibility.

What is available for software development?

We have Android, iOS, and Windows software development kits (SDKs) available for developers. Sample applications are included. These applications are samples only and will not function as POS software. Email support@apgcd.com for access to these kits.

What part number do I order?

APG Cash Drawer offers several configurations and options for the BluePRO™ device:

For USA power:

  • BA-0510-0101A-02 (Single drawer support, Status Phase High. The product includes a cash drawer cable CD-101A for the APG Model 320 Interface Cash Drawer and a 2-prong US power adapter.)
  • BA-0510-0102A-02 (Single drawer support, Status Phase Low. The product includes a cash drawer cable CD-102A for the APG Model 320 Interface Cash Drawer and a 2-prong US power adapter.)

For international power:

  • BA-0510-0101A-03 (Single drawer support, Status Phase High. The product includes a cash drawer cable CD-101A for the APG Model 320 Interface Cash Drawer and a multi-country power adapter.)
  • BA-0510-0102A-03 (Single drawer support, Status Phase Low. The product includes a cash drawer cable CD-102A for the APG Model 320 Interface Cash Drawer and a multi-country power adapter.)
What is the range of the BluePRO™ device's personal area network (PAN)?

The host tablet must be within 2-3 meters of the BluePRO™ device for pairing and subsequent use.

Does APG have a list of supported Independent Software Vendors (ISVs)?

Yes, please view our global partner page: http://www.apgcashdrawer.cn/wordpress/blog/partners/. To confirm BluePRO™ device compatibility, please contact your software vendor of choice. The POS software vendor will need to confirm their software is configured to speak to the BluePRO™ device.